FCM10E模塊
FCM10E模塊
FCM10E模塊
宇創的常見客戶問題:
1.為何我公司許多產品的價格有優勢?
(1)源頭採購,減少中間環節差價
(2)渠道穩定,貨源更有保障
2.客戶收貨時發現貨物外包裝有損壞怎麼辦?
客戶在收到貨物後應立即驗貨,發現包裝有損壞及時拍照發給我司,並拒絕接收有問題的貨物並由物流公司退回供方。若未查驗簽收,則視為驗收合格。
3.客戶在貨物質保期內,出現質量異議如何解決?
(1)客戶需將貨物出現的質量異議,反饋給我司相關銷售人員,詳細描述所遇到問題,提供相關的照片以及視頻資料。
(2)我司根據客戶的反饋初步判斷分析問題所在,優先通過電話等方式協助解決問題。
(3)若我司無法解決相關問題,則需返廠檢測。根據廠家出具的檢測報告,確認終的問題以及解決方案。
4.貨期問題
(1)庫存現貨產品,簽訂合同付款後,當天即可安排發貨
(2)訂貨產品,根據報價貨期發貨
5.訂貨流程
客戶詢價→業務員報價→簽訂合同→客戶付款→倉庫發貨
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