伍德沃德9907-838
伍德沃德9907-838
伍德沃德9907-838
宇創的常見客戶問題：
1.為何我公司許多產品的價格有優勢？
（1）源頭採購，減少中間環節差價
（2）渠道穩定，貨源更有保障
2.客戶收貨時發現貨物外包裝有損壞怎麼辦？
客戶在收到貨物後應立即驗貨，發現包裝有損壞及時拍照發給我司，並拒絕接收有問題的貨物並由物流公司退回供方。若未查驗簽收，則視為驗收合格。
3.客戶在貨物質保期內，出現質量異議如何解決？
（1）客戶需將貨物出現的質量異議，反饋給我司相關銷售人員，詳細描述所遇到問題，提供相關的照片以及視頻資料。
（2）我司根據客戶的反饋初步判斷分析問題所在，優先通過電話等方式協助解決問題。
（3）若我司無法解決相關問題，則需返廠檢測。根據廠家出具的檢測報告，確認終的問題以及解決方案。
4.貨期問題
（1）庫存現貨產品，簽訂合同付款後，當天即可安排發貨
（2）訂貨產品，根據報價貨期發貨
5.訂貨流程
客戶詢價→業務員報價→簽訂合同→客戶付款→倉庫發貨
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